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Trackita
Strategy-to-delivery innovation partner — great people, disciplined process, modern technology.
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NSW Government

NSW Department of Education.

Breaking down silos in a massive organisation by sharing insights from teachers.

A legally-approved app that centralises teacher insights and lets 14 governance bodies see them — with a cleansing and triage process governing what gets shared.

AppGovernanceConsentPublic sector
NSW Department of Education — case study visual
Learning

Breaking down silos is a complex political endeavour.

Problem

Policy and support staff have trouble accessing suggestions from staff when they are so busy.

Solution

An app, approved by 14 governance bodies, that centralises findings and allows easy sharing.

Success

Built a legal bridge for easy sharing of insights, with a cleansing process and data-breach / triage working group defining sharing.

We established and co-designed with privacy, and several other bodies such as data storage, GIPA, and health and safety, a Power app that can record insights, videos and stills, as well as consent and permission to contact. The service designed the onboarding and sharing of the data with compliant governance in line with Customer Service 5 Safes approach to data. Launched a program of engagement with teachers via in-school visits and teams-recorded videos to allow sharing and built the triage process to share.

NSW Government
Transport for NSW
With enterprise architects, approving a form builder proved better than approving one form. A React design system + Stor
NSW Customer Service
State Insurance Regulatory Authority
How do you regulate a $3B insurance scheme? By putting the data in the open, searchable and understood — moving reportin
Victoria State Government
Department of Transport
Following the Royal Commission on bushfires we studied what citizens actually need on evacuation routes — building an ev
Higher Education
University of Technology Sydney
UTS has 1,000+ researchers and 2,000 PhD students. We built the case and community model for the hybrid research experie

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