The people who run the work.
Trackita is a small practice. The people you brief are the people who do the work and the people who hand back. No graduate pyramid, no offshore team hidden behind a partner.
Michael Castleman
I started Trackita after a decade inside large transformation programs.
Too many were strategy decks gathering dust while the citizen experience stayed broken. We do the opposite — small senior teams that ship a real prototype, hand it back to your team running, and leave the standard higher than we found it. Outside of Trackita I write at YourGov, run citizen-voice research, and keep an annoying interest in how procurement actually works inside the APS.
LinkedIn →
Amanda Phillips
Amanda leads service design on our federal engagements — the practitioner inside the agency, not the partner on the deck.
A decade of service design and content design in regulated environments, with recent work spanning aged-care reform, federal regulatory transformation and citizen-voice research at scale. She runs co-design with public servants and citizens alike, and turns the messy middle of a discovery into a journey the team can ship. Comfortable inside DSS 2.0 environments and the procurement constraints that come with them.
LinkedIn →
Sue Haywood
Sue founded the Comcare agency as its first Director, and has spent her career in and around the federal departments in Canberra.
Sue's early work stood up Comcare — the Commonwealth work-health-and-safety and workers' compensation authority — as its first Director. From there she has worked across a wide range of Canberra-based federal departments, holding senior leadership and delivery roles that span workplace safety, government administration and regulator uplift. She brings deep familiarity with how APS agencies actually make decisions, how Treasury and central departments engage with new programs, and where the operational realities sit under the policy surface — the sort of insight that only comes from having done the job inside the machine.
LinkedIn →